Experience
Customer Support Agent
Provide comprehensive remote assistance to users in application usage, operations and revenue, using tools such as Salesforce, Okta and AWS.
English was required, both to interact with third parties and to document.
Work closely with the supervisory team to ensure customer satisfaction and resolve issues effectively.
effectively.
Financial and Administrative Manager in Mexico and Peru
Control the finances of the companies in both countries, including treasury.
Lead the telecommunications project in Mexico both in sales and operations.
Supervise the procurement process of materials and equipment for the projects, ensuring compliance with time and costs in the Mexico and Peru offices.
Perform financial analysis and prepare management reports for strategic decision making based on the company's financial performance.
Customer Service Supervisor
Supervise and improve processes in the kitchen, customer service, sales and event coordination, contributing to the growth and quality of service.
Administrative and Accounts Receivable Assistant
Improve and follow up on administrative processes and accounts receivable.
Work closely with the manager in various administrative tasks.
Financial Controller for the Americas
Financial control for group companies in the Americas (Mexico, Panamá, Costa Rica, Honduras, Nicaragua, Guatemala).
Administrative, accounting, and operational auditing in the aforementioned countries in person and remotely.
Consolidation of financial statements and treasury management.
In this job, I traveled to each country to follow up in person and the rest of the time virtually. We used an ERP called Exact Globe.
The company's business was in the construction of cellular telephone antennas for operators such as Movistar and Claro.
SERVICIOS CONTABLES Y ASESORÍA FISCAL, UNI, GRAFITECSA, PASENIC, PRADA
During this period contributed as an external accountant of 14 companies, university teacher, manager of a family business, assistant to the General Director of a seafood exporting company, and in charge of the control of a seafood exporting company.
assistant to the General Manager of a seafood exporting company and in charge of the production control of a plywood company
Education
Industrial Engineering
Includes four Degree Courses: Operations Management, Financial Planning, Business Logistics, Friction,
Wear and Lubrication of Machinery in General (Tribology)
Data Science
Studying Python, data analyst